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The ACCI Service Industry Blueprint: Services: The New Economic Paradigm is the most comprehensive services sector reform Blueprint yet developed by industry, and was launched today by ACCI President David Michaelis in Sydney. The 159-page Blueprint includes 83 recommendations directed at industry, governments and regulators aimed at driving growth in jobs-rich and entrepreneurial service industries, including across tax, regulatory compliance, government support, workplace regulation, human capital and international trade policy.
Monica Shanahan (Mosmondor) Design, production and project management of the ACCI Services Blueprint. Photography by Monica Shanahan (Mosmondor): Greg Evans ACCI Director of Industry Policy and Economics addressing a door stop at Parliament House, Canberra.
ACCI Media Release: Service Industries
Underrepresented & Undervalued, 1 April 2011
Service industries were chronically underrepresented and undervalued during the 20th century, but innovation, the information age, consumer mobility and educated communities has seen them dominate growth paving the way for this sector to take its rightful place in influencing industry policy, says Australia’s peak business group the Australian Chamber of Commerce and Industry(ACCI).
Services: The New Economic Paradigm is the most comprehensive services sector reform Blueprint yet developed by industry, and was launched today by ACCI President David Michaelis in Sydney. The 159-page Blueprint includes 83 recommendations directed at industry, governments and regulators aimed at driving growth in jobs-rich and entrepreneurial service industries, including across tax, regulatory compliance, government support, workplace regulation, human capital and international trade policy.
Services: The New Economic Paradigm also includes case studies of six sectors: construction services, business services, tourism and events, hospitality, wholesale and retail and higher education.
Key recommendations include:
“The ACCI Service Industries Blueprint is a watershed in giving voice to the hundreds of thousands of mainly small and medium businesses that are the new economy, yet historically the poor cousin in public policy because they exist well down the supply chain right next to consumers.”
“The Blueprint is unique because it is created by business organisations about their industries, not by consultants or think tanks. We wanted the Blueprint to be more than a narrative of service industries and their development, but also a robust analysis of what could be done to make these businesses more durable.”
“Not everything that makes an economy strong needs to distinguish service industries from others. But unique characteristics should compel tax, workplace and other regulators to think twice about this new services paradigm before locking in industry policy.”
“It would be a big step forward if policy makers used this Blueprint to consciously put all new policy, regulation or programmes through one extra filter – ‘is this sensible and workable for service industries?’”
Today’s launch, attended by executives from the Chambers of Commerce and National Industry Associations which comprise ACCI's National Member Network, paid tribute to the business groups and the ACCI officers which had developed the Blueprint over the past year.
“Coming out of the global financial crisis we considered it vital to challenge ourselves and governments to get serious about making the regulatory system work for service industries, rather than return to business as usual” Peter Anderson said.
“Until only recently, the old economic paradigm of the 5-day week was the template used for most industry policy in Australia. Little attention was given to the reality of businesses that work and employ around the clock, across seven days, affected by random factors such as changes in family circumstance, the opening of a competitor or business opportunity on the other side of the world, or the seasonality and whim of consumer sentiment.”
“Service industries are agile, but with agility comes vulnerability. For these businesses, two days are rarely the same. For them, regulation – from the tax system to the way people work – needs a heavy dose of flexibility and reality. Whilst much has changed, these industries still need public policy champions. That is where the ACCI Service Industries Blueprint comes in.”
The ACCI Services Working Party comprised officers of Business SA; New South Wales Business Chamber; Victorian Chamber of Commerce and Industry; Australian Retailers Association; Bus Industry Confederation; Consult Australia; Master Builders Australia; National Retail Association; Restaurant and Catering Australia; VACC; and CPA Australia.